End User Licence Agreement

This End User Licence Agreement (the “Agreement”) is between QuinTek LLC (“QuinTek”, “we”, “us”) and the entity or person licensing a QuinTek application (“you”). It governs your use of any QuinTek application distributed through the Atlassian Marketplace (each, the “App”).

By installing or using an App, you agree to this Agreement. If you are agreeing on behalf of an organisation, you represent that you have authority to bind it.

Relationship to Atlassian’s terms. Apps are purchased and billed through Atlassian. Your agreement with Atlassian — including the Atlassian Marketplace Terms of Use and any applicable Atlassian customer agreement — governs the purchase, billing, and delivery of the App. This Agreement governs the App itself. QuinTek, not Atlassian, licenses the App to you and is responsible for it. Where a term of this Agreement conflicts with a mandatory term of the applicable Atlassian agreement, the Atlassian term prevails to the extent of the conflict.

1. Licence

Subject to this Agreement and to your payment of the applicable fees, QuinTek grants you a non-exclusive, non-transferable, non-sublicensable licence to install and use the App on the Atlassian Cloud sites for which it has been licensed, for your internal business purposes, during the subscription term.

The App is licensed, not sold. QuinTek and its licensors retain all right, title, and interest in and to the App, including all intellectual property rights in it.

2. Editions and entitlement

Where an App is offered in editions, your entitlement is the edition licensed for your site, plus any evaluation or free-tier entitlement Atlassian applies. Features outside your entitlement may be visible in the App but are not licensed for use, and QuinTek may enforce that boundary within the App.

3. Restrictions

You may not, and may not permit any third party to:

copy, modify, or create derivative works of the App, except as expressly permitted by law;
reverse engineer, decompile, or disassemble the App, except to the extent that applicable law expressly permits it notwithstanding this restriction;
rent, lease, lend, sell, sublicense, or otherwise make the App available to any third party as a service;
remove or obscure any proprietary notice in the App;
use the App to build a competing product; or
use the App in violation of applicable law or of Atlassian’s terms.

4. Your data

The App runs on Atlassian’s infrastructure and processes data within your Atlassian installation. QuinTek does not receive, host, or have access to your Atlassian data. The App stores its working data in Atlassian’s Forge hosted storage, in the same Atlassian location as your site. See our Privacy Policy and security page for the detail.

The one thing Atlassian shares with QuinTek is the App’s diagnostic log — scan identifiers, timings, counts, and error text, not the App’s report — which we read only to diagnose faults, and which you may stop sharing at any time through the “Logs access” setting for the App in Atlassian Administration. Doing so does not affect the App or this Agreement.

As between you and QuinTek, you retain all rights in your data. QuinTek claims no ownership of it and acquires no licence to it beyond what is technically necessary for the App to function within your installation.

You are responsible for your data, for the lawfulness of processing it within your Atlassian site, and for the handling of any report or export the App produces once it leaves that site.

5. Platform limits

The App runs on Atlassian’s Forge platform and reads from your Atlassian product through Atlassian’s APIs. It is therefore subject to Forge platform quotas and limits, to the rate limits of the Atlassian product, and to any other usage limits Atlassian applies. Those limits are set and may be changed by Atlassian, not by QuinTek.

In practice they can affect how long a scan takes, how often one can run, and — on a very large site or a heavily loaded one — whether a scan completes in a single pass. The App is built to work within them: it pauses and resumes rather than failing when it is rate-limited, and it reports anything it could not read rather than presenting a partial result as complete. Each App’s documentation describes what its work costs against these limits (for Permission Audit, see Scan cost and quota). QuinTek is not responsible for the consequences of a limit imposed by Atlassian, but will help you work within it.

6. Support

QuinTek supports the App as set out in the support policy published at quintek.com/support, which is incorporated into this Agreement. It states our support hours, the channel, what is and is not covered, and the response times we commit to: a reply within 24 hours to a critical issue and within one business day to anything else, with a substantive answer within five business days at the outside.

Those are commitments to respond and to work on the problem; they are not a guarantee that every problem can be resolved, or resolved within a given time. Support is provided for the current version of the App on licensed and evaluating installations during the subscription term. Because QuinTek has no access to your installation, support depends on the information you choose to provide.

Availability. The App runs on the Atlassian Cloud platform. Its availability is that of your Atlassian site, is governed by your agreement with Atlassian, and is not the subject of a separate service-level commitment from QuinTek.

7. Term and termination

This Agreement runs for as long as you are licensed to use the App.

It terminates automatically if your subscription ends or is not renewed, and QuinTek may terminate it if you materially breach it and do not cure the breach within thirty (30) days of written notice.

On termination you must stop using the App and uninstall it. Uninstalling removes the App’s data along with the installation, on Atlassian’s schedule; because that data lives inside your Atlassian tenant, no deletion request to QuinTek is required or possible. Sections 3, 4, 8, 9, 10, and 11 survive termination.

Refunds, where any apply, are governed by Atlassian’s Marketplace terms, not by this Agreement.

8. Warranty disclaimer

The App is provided “as is” and “as available”. To the maximum extent permitted by law, QuinTek disclaims all warranties, express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

QuinTek does not warrant that the App will be uninterrupted or error-free, or that it will meet your requirements.

In particular: the App reports on configuration as it reads it. It is a tool that assists a review; it is not a substitute for your own controls, your own judgement, or professional advice. Where the App cannot read something it reports that fact, and you are responsible for acting on that report rather than treating an incomplete scan as a complete one. Nothing the App produces constitutes a certification of compliance with any standard, framework, or regulation.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above may not apply to you.

9. Limitation of liability

To the maximum extent permitted by law:

Neither party is liable for any indirect, incidental, special, consequential, or exemplary damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to this Agreement, whether or not it was advised of the possibility.
QuinTek’s total aggregate liability arising out of or relating to this Agreement is limited to the amounts you paid for the App in the twelve (12) months preceding the event giving rise to the claim.

These limits do not apply to liability that cannot be limited under applicable law.

10. Indemnity

You will defend, indemnify, and hold QuinTek harmless from any third-party claim arising out of your use of the App in breach of this Agreement or in violation of applicable law.

11. General

Governing law. This Agreement is governed by the laws of [STATE], United States, without regard to its conflict of laws rules. The exclusive venue for any dispute is the state and federal courts located in [COUNTY, STATE], and each party consents to that jurisdiction. The UN Convention on Contracts for the International Sale of Goods does not apply.

Export and sanctions. You represent that you are not located in, and will not use the App in, a country or by a person subject to United States embargo or sanctions.

Assignment. You may not assign this Agreement without QuinTek’s written consent, except to a successor in a merger or sale of substantially all assets. QuinTek may assign it freely.

Entire agreement. This Agreement, together with the Atlassian terms referenced above, our Privacy Policy, and the support policy, is the entire agreement between the parties regarding the App and supersedes any prior understanding on the subject.

Severability and waiver. If any provision is held unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver of it.

Changes. QuinTek may update this Agreement for future subscription terms. Material changes will be posted here with an updated date, and will take effect for you at your next renewal.

Contact

support@quintek.com

QuinTek LLC · [REGISTERED ADDRESS]